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Transversal Production

Lisboa

Descrição da posição

The goal of the Application Production team is to prepare a suitable application’s environment and maintain it up and running providing an effective, responsive and proactive level of support.

1. RESPONSIBILITIES

• Technical support of all the environments hosting the client applications, both locally developed and third parties internally hosted

• Ensuring the specialist support to the IT development and Application Support team

• Manage applications migrations/re-hosting

• Coordinate the change management for all the applications in scope

• Collaborate to the changes on the infrastructure hosting the applications in scope

• Contribute to global/local strategic projects

2. MAIN ACTIVITIES

The candidate

• Is responsible for deploying application by setting up the environments according to the client standards, troubleshooting and produce accurate documentation

• Needs to be flexible and adaptable as well as having a broad technical hands-on knowledge of different application technologies and enterprise infrastructure (cloud).

• Ensures that the solution is always operational and optimal (capacity, upgrades, performance, obsolescence, etc.)

• Adopts global and departmental guidelines, IT best practices and IT Security recommendations

• Define tactical solutions to resume processes as quick as possible

• Contribute to solve incident and find out the root cause

• Guarantees the on-call availability during the required time windows or at the weekend for extraordinary activities

• Perform regular reviews of scripts before UAT phase

• Perform a regular report to Project Manager/Technical Leader of server and application points to improve

• Proposes and implement optimizations for the project (can be linked to server configuration, rewrite of scripts)

• Perform a capacity planning for projects at least once a year

• Provide support to projects regarding definition of solutions

• Participate on the standardization of practices

• Participate on the validation of migrations done of servers instances

• Participate on the evolution of servers tools

3. ATTITUDE

• At least 10 years-long experience

• Teamwork attitude: work cooperatively toward a common objective

• Accuracy: manage details to fully achieve required objectives and safeguard the context

• Stress management and self-control: be able to switch quickly from one topic to another, handle multiple incoming enquiries, control the external pressure without losing clear thinking

• Problem solving: consider issue by gathering relevant information, analysing data, evaluating alternatives to find out tactical solutions

• Strong analytical skills: break down problems into components by identifying relevant issue and recognizing connections

• Responsiveness: promptly address needs based on understanding their priorities and constrains

• Autonomy: manage own work in order to take the appropriate actions

• Proactivity: be able to anticipate issues or new technical requirements thus addressing to the appropriate teams/colleagues

2. Main Tasks

• Support the business in their IT needs and understand the business workflows and scenarios

• Maintaining a proper coverage in their designated shift

• Voluntarily picking up work and tasks as received over email, phone or in person

• Provide business, team members and other project/task partnering teams updates on the issue/task/project

• Understand the underlying issue and the associated patch fix/release and identify systemic issue

• Contribute towards better post-release checkouts

• Improving day to day tasks by writing scripts and automate tasks that are procedure oriented

• Availability to work during Holidays / Weekends as per pre-defined needs and on a rotational basis with the rest of the team

Requirements

Technical Skills:

• First class Graduate in any discipline (Computer Science preferred) from a reputed university with a good background of software development/support

• At least 10 years’ experience in a similar position (Production Support)

• General IT infrastructure knowledge

• Being confortable with working on different Operating Systems (Windows, linux - Red Hat)

• Windows (power shell, active directory, Event logs, …)

• Application Performance Monitor (Dynatrace preferable)

• Good understanding of the ITIL norm especially Incident, Change and Request Management and practices

• Devops Toolchain (Ansible, Jenkins, …)

• Knowledge in RPA (Blue Prism preferable)

• relational database concepts’ knowledge

Language Skills:

• English (Mandatory): N3 - Expert

• French is a Plus

Soft Skills:

• Good communication skills

• Autonomous and proactive person

• Team player

• Think out-of-the box and come up with new ideas/ improvements for the processes

• Organizational Skills

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