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Senior Product Owner - Payment Experience

Lisboa

Descrição da posição

We are looking for an experienced Product Owner to join our Product Tech Team. You will be responsible for the Payments Experience Products Life Cycle, driving strategy and definition bytranslating business and user needs into product requirements. Leading a multidisciplinary squad, including Developers, Product Designer and PM/SM, you’ll be an ambassador into the organization on adoption of an agile culture and your goal is to create an exceptional
experience in our client non-digital channels and delight our customers compliance with legalrequirements. You will lead the development of our Payment Experience products.

WHAT YOU’LL DO

• Define new missions and objectives for this product area aligned with our Consumer Products Vision.
• Gather and filter requirements from various sources, translating them into anactionable vision.
• Conduct Lean Inceptions (pain points/needs assessment). Mapping of as-is and to-beproposals. Gather requirements stakeholders to build a product roadmap and create business cases for product enhancement.
• Partner with Data Science teams to drive new capabilities.
• Liaise with business and tech teams throughout the product’s life cycle, ensuring all team members embrace the product vision and strategy.
• Create hypotheses for product improvements and test them.
• Monitor product performance, using customer and users feedback to inform development strategy.
• Create, maintain, and prioritize the product backlog in alignment with product vision and goals.
• Conduct market competitive analysis, surveys, and benchmark analysis.
• Identify market and product needs, aligning them with other product areas and stakeholders.
• Define objectives, benefits, and product metrics, aligning with OKRs if defined (the area will be pilot to the organization).
• Lead the discovery process, including key stakeholders.
• Defend Product Vision and MVP approach, writing macro requirements and workflow in Confluence.
• Decompose Initiatives in smaller requirements, creating User Stories with acceptance criteria on Jira and Confluence.
• Create and manage issues (Initiative, Epics, or User Stories) on Jira linked todocumentation in Confluence templates.
• Lead solution design workshops and initiative planning.
• Define the MVP based on benefits and value delivery
• Articulate functional dependencies/impacts with other IT products.
• Work with Product Data Analyst to identify and define KPIs.
• Keep the Executive Progress Report updated weekly.
• Lead Change Management processes, ensuring the plan is followed and tasks are executed.
• Support solution adoption after deploying.
• Monitor pre-defined KPIs in pilots and roll-out.
• Monitoring Products NPS and collect feedback from users directly or through other stakeholders.

Requirements

 
• You have extensive knowledge of payment solutions and a strong desire to own the product vision.
• You have experience in a similar product management role, with physical retail experience being a plus.
• You have passion for solving user problems with insights derived from large data sets and users.
• You have the ability to use data to inform key decisions and adopt a test-and-learn approach.
• You have a degree in Accounting and Finance, Computer Science, Information Systems, Economics, Business, Management, or a related field.
• You can translate stakeholder needs into business and product requirements.
• You are a user-focused with strong analytical and conceptual skills.
• You are familiar working in cross-functional teams and to easily build relationships with the different players of the business.
• You have the ability to understand and discuss technical concepts.
• You have a strong verbal and writing English communication skills.
• You give attention to detail and the ability to manage multiple priorities.
• You have the ability to work in a fast-paced environment where continuous innovation is desired.
• You have experience with Scrum methodology and an understanding of the omnichannel retail industry is a plus.


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