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Senior Application Support

Lisboa

Descrição da posição

 The candidates will provide application support within the Banking and Financing Services sector 



Requirements

Main Responsibilities:

• Support the business in their IT needs and understand the business workflows and scenarios
• Maintaining a proper coverage in their designated shift
• Voluntarily picking up work and tasks as received over email, tickets or in person
• Provide business, team members and other project/task partnering teams updates on the issue/task/project
• Documenting and training other team members
• Shadow other team members and seek to learn to improve day to day coverage of the platforms
• Sharing knowledge within the team as well documenting the issues/incidents for better follow up
• Improving day to day tasks by writing scripts and automate tasks that are procedure oriented
• Contribute towards better post-release checkouts
• Understand the underlying issue and the associated patch fix/release and identify systemic issue
• Availability to work during Holidays / Weekends as per pre-defined needs and on a rotational basis with the rest of the team

Technical skills:

• Basic knowledge and capabilities in scripting languages, network, Windows and Linux environments 2 - Practice
• Good level of SQL (Sybase, Oracle or Microsoft) – minimum 2 years of experience 2 - Practice
• Business knowledge: Candidate should be looking to build upon a solid knowledge base in Investment Banking and trade workflow from creation to accounting 1 - Notions
• ITIL understanding is also a plus. 2 - Practice
• Knowledge of Unix 2 - Practice

Soft skills:

• Good Level of English
• Good relational qualities – Good communication
• Accuracy, reactivity & proactivity, autonomy and curiosity
• Interest to learn the Business
• Team Spirit
• Client focus


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