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Customer Enablement Expert

Lisboa

Job description

The service to be provided consists out of 50% working with regulator stakeholders and ensure templates standards across contract Implementation, as well as 50% working as Customer Project Manager / Communication Manager for our new migration project.

Manage communication at interface to international stakeholder e.g. from governance departments (Strategy,Taxes, Legal, etc.)
Ensure aligned, high quality templates, support the design of regulatory standards field of tension between regulatory aspects and process digitization
Act as a subject matter expert & contact person for template content related questions for application users and further stakeholders
Manage & Lead customer projects about new (or change) contract management use cases/templates independently in collaboration with our Application Support Professionals
Plan, align, implement (solution design & integration) & maintain customer demands
Collect, analyze, align, prioritize and bundle of customer requirements
Understand, identify, and work within the constraints
Perspective to further develop application standards and contribution to portfolio management
Training planning and overall support of service management or rollouts

Requirements

University degree in a Business Administration or Information Technology, respectively a related field of both (or foreign degree equivalent)
Several years (+5 ) of working experience in IT Service Management or IT consultancy
Professional experience in MS Office (Word, Power Point, etc.)
Excellent communication and presentation skills & a high level of pro-activeness and ownership
Strong planning and organizational skills and excellent attention to detail
Experience in management of stakeholder interests
Familiar or experience with Agile/ITIL methodology
Good communication and analytical skills, strong verbal and written communication skills in English are mandatory (German as a plus)

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